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Assessing
Your Needs
Strategic
Property Management, Inc. creates property management
solutions that meet the needs of many different types
of owners, from single-unit owners to owners with portfolios
of up to 200 units. During our first phone conversations
and meetings we will carefully assess your needs to
determine two critical factors: What type of client
you are and who will be your point of contact.
Point of Contact
Your
point of contact will be utilized by you for all of
the information you need to know about your property.
In addition we will assign each client a secondary point
of contact. To determine who your primary and secondary
point of contacts will be it is necessary to listen
to your needs and determine what Level of Contact you
desire. We have found that the needs of our owners and
investors fall into several categories and we tailor
the contracts to your needs based on contact requirements.
Levels
of Contact
1:
Clients desire a level of service that is hands off.
They prefer that we apply their standard policies and
procedures and have limited need for daily direction
and guidance. This client still makes strategic repair
and replacement decisions. This type of clients enjoys
the fact that we monitor major components, such as the
roof, stucco, drain system, and plumbing, and that we
discuss the life expectancy of these components on a
regular basis.
2:
These clients are a hybrid of levels 1 and 3.
3:
These clients typically own one house or condominium
but can also be larger owners. They want to be notified
of upcoming vacancies to discuss the costs of the unit
turnover. They like to approve large or even moderate
expenditures. Communication is the key for these clients.
Other:
These clients have specific requirements such as a particular
plumber, type of carpet, depository need, or any number
of special requests for their property. We work with
this type of owner to ensure their needs are met.
Team
Approach
We
have a team approach as opposed to the portfolio approach
used by others. Each team members' tasks are geared
toward their strengths and are systemically assigned.
At any time a property has an issue or needs support,
all team members can be working on your property.
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