Strategic Property Management, Inc. creates property management solutions that meet the needs of many different types of owners, from single-unit owners to owners with portfolios of up to 200 units. During our first phone conversations and meetings we will carefully assess your needs to determine two critical factors: What type of client you are and who will be your point of contact.

Your point of contact will be utilized by you for all of the information you need to know about your property. In addition we will assign each client a secondary point of contact. To determine who your primary and secondary point of contacts will be it is necessary to listen to your needs and determine what Level of Contact you desire. We have found that the needs of our owners and investors fall into several categories and we tailor the contracts to your needs based on contact requirements.

1: Clients desire a level of service that is hands off. They prefer that we apply their standard policies and procedures and have limited need for daily direction and guidance. This client still makes strategic repair and replacement decisions. This type of clients enjoys the fact that we monitor major components, such as the roof, stucco, drain system, and plumbing, and that we discuss the life expectancy of these components on a regular basis.

2: These clients are a hybrid of levels 1 and 3.

3: These clients typically own one house or condominium but can also be larger owners. They want to be notified of upcoming vacancies to discuss the costs of the unit turnover. They like to approve large or even moderate expenditures. Communication is the key for these clients.

Other: These clients have specific requirements such as a particular plumber, type of carpet, depository need, or any number of special requests for their property. We work with this type of owner to ensure their needs are met.